Hiring: Operations & NPD Executive

Hiring: Operations & NPD Executive

About the role:

  • Role: Operations & NPD executive
  • Contract: Permanent FT
  • Hours: Mon-Fri (Flexible working hours)
  • Salary: £30-£35K
  • Location: Hybrid with office in central London


To apply for this role, instead of a cover letter, we’d like a 200-word response to the scenario below to see how you’d approach the challenge. We’re launching a new product in 6 months and looking for a new packaging supplier. How would you approach the project and what data points might you want to assist your plan?

What we’re looking for:

A strategic and detail-orientated individual to help us scale our operations at an exciting stage in our growth. This person will have the opportunity to work on new product projects, so they’ll be able to combine an analytical mindset with creative, problem-solving flair. They’ll be happy to jump from speaking to our external partners and suppliers to analysing data to find new efficiencies and opportunities. 

The ideal candidate:

  • Is data and results-oriented and happy to challenge the status quo.
  • Has a keen eye for detail and analytical mindset.
  • Has strong accountability and a solid work ethic.
  • Keeps our customers front and centre; we’re always looking to improve their experience.
  • Has a positive attitude and a tenacious character; things in our business can change quickly, so being comfortable reacting fast to unexpected opportunities and challenges will make this job exciting for you.
  • Will have some experience with Google Sheets or Excel.
  • Proactive, independent and autonomous, while also friendly and collaborative in a small team and with our most valued partners.
  • Will be available to work in our London offices (Farringdon) at least 2 days per week.
  • Aligned with the mission and ethics of Citizens of Soil, specifically wanting to progress a mission around turning a commodity into a community to benefit people and planet.
  • Enjoys working in small, entrepreneurial, start-up environments.
  • Loves food & drink (it’s nice to take pleasure in what you do!)

Your duties will include:

  • Collaborating with the wider team on exciting new product and packaging projects.
  • Working alongside the Sales & Partnership Manager to streamline and perfect our order process.
  • Help onboard new accounts with product information and record new booking and delivery processes.
  • Working closely with our (great!) 3PL warehouse to ensure our customers receive orders on time and packed to perfection.
  • Arranging and outlining details for production runs of our delicious oil.
  • Working with our Operations Lead and external parties to secure goods both UK-based and across Europe.
  • Processing orders and invoices for our sales team.
  • Identifying and improving processes and procedures to help us scale efficiently.
  • Resolving customer service queries to provide quick and ‘going-beyond’ solutions.
  • Being a champion of our sustainability ethos and looking at every decision from an impact lens.

In return, you’ll get:

  • 28 days holiday, in addition to bank holidays.
  • An opportunity to grow within a scaling business.
  • Flexibility to support your work-life balance.
  • The sense of purpose that comes from working for something bigger than the business itself.
  • The finest extra virgin olive oils we can source (we’ll keep you stocked up with the good stuff)!

Diversity & inclusion:

At Citizens of Soil, our vision is for a more fair, sustainable, and flavourful table. And that starts with our team. We’re cultivating a culture of inclusion because we know we need a diverse team to learn and grow. We embrace your unique contributions and will work to ensure you feel a sense of belonging.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, or disability status.

About Citizens of Soil:

We’re creating the UK’s favourite brand of olive oil; a show-stopping brand for modern citizens who care about quality, transparency, and sustainability.

We work with female-led groves who practise regenerative agriculture. Our oils represent the people and places they come from, with a line-up of inspiring producers across the Mediterranean under our brand, Citizens of Soil.

Our transparent supply chain means we can trace where every drop comes from and that fair pay is established from the beginning. We’re also a B Corporation using business as a force for good.

We’ve already successfully launched our products in Waitrose, Booths, Selfridges, Fortnum & Masons, and with Michelin-starred chefs, with many more new exciting new listings to come..

We've been called “the Rolex in a sea of Casio olive oils” by the Metro, with Vice saying “consider it a treat for your taste buds” and HuffPost saying our oils “get the chef’s kiss.” We’ve also been featured in “best oils” lists with The Times, Evening Standard, and Good Housekeeping.

See more about how we’re turning a commodity into a community:

As a team, we are ambitious, hard-working, fast movers, and we have exceptionally high standards of both our brand experience and business practices. We are powered by conviction, data, and creative thinking, and we are relentless in our pursuit of a better future for olive oil and the people and places behind it.

To apply:

Please send the exercise at the top of this page along with your CV to apply@citizensofsoil.com. 

Closing date:


Join the Olive Oil Club

Every gift comes with a handwritten note. Just add your message to the box in cart for us to include.

Follow us on instagram