Hiring: Customer & Community Executive

• Role: Customer & Community Executive
• Contract: Permanent FT
• Hours: Mon-Fri (flexible working hours)
• Salary: £28-32K
• Location: Hybrid with office in central London

At Citizens of Soil we’re creating the UK’s favourite brand of olive oil; a show-stopping brand for modern citizens who care about quality, transparency, and sustainability.

We are looking for a junior customer service / community manager to support our community and Olive Oil Club members. You will be our first point of contact for customers, and will be responsible for ensuring high standards of customer service across all interactions; identifying their questions, overall needs, and providing helpful solutions to them in an accurate and efficient manner. 

This is an exciting opportunity to join a business through a significant period of growth and ensure all customer interactions turn into memorable experiences.

How to apply:

Please send us an email at apply@citizensofsoil.com with your CV and 300 words or less on why you think this is the role for you. Please add 'Customer & Community Exec' in your email subject line.

What we’re looking for:

A junior customer service / community manager type to support our community and Olive Oil Club members.

You will be responsible for ensuring high standards of customer service across all interactions, identifying their questions, overall needs, and providing helpful solutions to them in an accurate and efficient manner. 

The ideal candidate:

• Has the ability to build rapport and provide exceptional customer experiences.
• Communicates effectively through email, chat tools, and phone.
• Possesses excellent written and verbal English skills.
• Enjoys digging into issues and seeking out solutions.
  
• Has strong accountability and a solid work ethic.
  
• Has a positive attitude and a tenacious character; things in our business can change quickly, so being comfortable reacting fast to unexpected opportunities and challenges will make this job exciting for you.
  
• Proactive, independent and autonomous, whilst also friendly and collaborative in a small team and with our most valued partners.
  
• Aligned with the mission and ethics of Citizens of Soil, specifically wanting to progress a mission around turning a commodity into a community to benefit people and planet.
  
• Enjoys working in small, entrepreneurial, start-up environments.
  
• Loves food & drink (it’s nice to take pleasure in what you do!).
  
• Has a current right to work and live in the UK.
  
• Can regularly commute into the central London office (Farringdon).

Your duties will include:

• Responding to and answering queries about orders, customer accounts, product questions, and wider olive oil information.
• Weekly and monthly report and updates around customers to deliver insights to the wider team on issues, opportunities, or support needed.
• Monitoring and responding to all social channel comments (mainly Instagram, Facebook, TikTok) on our posts and advertisements, looking for customer issues, and gathering feedback.
• Responding to customer reviews and resolving or treating if required.
• Doing monthly customer interviews to gain insights for the Olive Oil Club and our wider business.
• Reducing churn and helping to gather feedback from members who pause or leave the Club.
• Owning and maintaining our FAQs for Club members and wider website community.
• Being a champion of our sustainability ethos and look at every decision from an impact lens.

In return, you’ll get:

• 28 days holiday, in addition to bank holidays (FT).
• An opportunity to grow within a scaling business.
• Flexibility to support your work-life balance.
• The sense of purpose that comes from working for something bigger than the business itself.
• The finest extra virgin olive oils we can source (we’ll keep you stocked up with the good stuff)!

Diversity & inclusion:

At Citizens of Soil, our vision is for a more fair, sustainable, and flavourful table. And that starts with our team. We’re cultivating a culture of inclusion because we know we need a diverse team to learn and grow. We embrace your unique contributions and will work to ensure you feel a sense of belonging.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, or disability status.

About Citizens of Soil:

We’re creating the UK’s favourite brand of olive oil; a show-stopping brand for modern citizens who care about quality, transparency, and sustainability.

We work with female-led groves who practise regenerative agriculture. Our oils represent the people and places they come from, with a line-up of inspiring producers across the Mediterranean under our brand, Citizens of Soil.

Our transparent supply chain means we can trace where every drop comes from and that fair pay is established from the beginning. We’re also a B Corporation using business as a force for good.

We’ve already successfully launched our products in Waitrose, Ocado, Booths, Selfridges, Fortnum & Masons, and with Michelin-starred chefs, with more new exciting new listings to come.

We've been called “the Rolex in a sea of Casio olive oils” by the Metro, with Vice saying “consider it a treat for your taste buds” and HuffPost saying our oils “get the chef’s kiss.” We’ve also been featured in “best oils” lists with The Times, Evening Standard, and Good Housekeeping.

As a team, we are ambitious, hard-working, fast movers, and we have exceptionally high standards of both our brand experience and business practices. We are powered by conviction, data, and creative thinking, and we are relentless in our pursuit of a better future for olive oil and the people and places behind it.

See more about how we’re turning a commodity into a community:
instagram.com/citizensofsoil. 

Closing date:

29-Aug-2025